PrimeCare

PrimeCare makes SpeedFusion networks easier to build. A subscription plan for PRM devices that bundles

InControl, a warranty, SpeedFusion license upgrades, and FusionHub Licenses under one simple plan.

	EssentialCare	EssentialCare+	PrimeCare	PrimeCare+
InControl Cloud Management
Hardware Warranty	Standard RMA	Advance Hardware Replacement RMA	Standard RMA	Advance Hardware Replacement RMA
Firmware Upgrades
Technical Support	Support Ticket (8x5)	Support Ticket (24x7)	Support Ticket (8x5)	Support Ticket (24x7)
FusionHub Peers \| SpeedFusion Bonding \| PrimeCare Features	Licenced Separately	Licenced Separately
SpeedFusion Connect & InTouch
Available for	All Peplink products (except PrimeCare models, antenna & accessories)	All Peplink products (except PrimeCare models, antenna & accessories)	PrimeCare Models with SKU ending with -PRM	PrimeCare Models with SKU ending with -PRM
SKU	SVL-	ECP- PSC- (SmartCare) PTC- (TotalCare)	PRM-	PCP-

PrimeCare devices, if applicable

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Hardware Warranty

PrimeCare covers your device against manufacturing defects, ensuring peace of mind when you need it most.

Need advanced hardware replacement? Choose PrimeCare+ and we’ll ship you a replacement device before you send us the defective unit to minimize any connectivity downtime.

InControl 2 Cloud Management

Enable Incontrol, Peplink’s very own SD-WAN management cloud with a PrimeCare subscription. Use it to build and push complex network topologies to devices in minutes. Review the health of your network and remotely make configuration changes as needed.

Other functions include Zero Touch Configurations and firmware updates in bulk. Standardize VLAN, SSID, firewall, and outbound policies. For access control and energy efficiency, apply schedules to SSID, Wi-Fi radios, and SD-Switch PoE ports.

More about InControl 2

Technical support

Standard PrimeCare offers 8x5 support, giving you direct access to our support team.

Prefer 24x7 support? Choose PrimeCare+

FusionHub Peers

PrimeCare is designed to scale and does not count towards FusionHub peer limits. Use as many PrimeCare devices with FusionHub as possible at no extra licensing cost.

SpeedFusion Features

Selected PrimeCare models require PrimeCare to enable full SpeedFusion capabilities (Bandwidth Bonding, Smoothing, Hot Failover) opening up deployment possibilities.

More about SpeedFusion Connect

Learn more on SpeedFusion Capabilities

SpeedFusion Connect Usage Data

The service that offers connectivity resilience through seamlessly filling in outages with cellular. No more outages and unstable connectivity with SpeedFusion Connect.

InTouch

Remotely manage your devices with Peplink's zero-touch remote network management solution. Eliminating the need for traditional expensive OOBM or VPN licensing and infrastructure overheads.

more about Intouch

BYO eSIM Activation

BYO eSIM* refers to Bring Your Own eSIM. This means that you can use your own cellular carrier’s eSIM service for quick and easy swapping.

* BYO eSIM only supports Consumer eSIMs.

Check out the BYO eSIM Activation Procedure here.

1 Free Virtual WAN on VLAN

PrimeCare can allow you to create 1 x Virtual WAN on a particular VLAN, on either WAN or LAN interface. This means that you can create a virtual WAN on VLAN for a WAN port, or a virtual WAN on VLAN for a LAN port.

more about Virtual WAN